NPSB PARENTS!!!

 

NPSB Parent Command Center (PCC) & GAGGLE

Request for Technical Support

 


 

NEED HELP WITH A TECHNICAL ISSUE?

 

Please visit the HELP Page provided on the NPSB PCC site.

 

You may be able to find information and answers about your technical issue there.


If you do not find the information you are looking for on the NPSB PCC Help Page, please fill out the form below and submit your request details to The NPSB PCC Support Team.

 

If your issue pertains to personal and/or student information changes, please contact any NPSB school in which you have a child enrolled. All demographic data changes are handled at the school level.

INSTRUCTIONS

 

1. Fill out the following form.
* = REQUIRED FIELD: If left blank error messages will appear and your responses will NOT be submitted until you complete the * required fields.


2. Click the "Submit My Technical Support Request" button.


3. Your request for technical support will be sent to The NPSB Parent Command Center (PCC) Support Team


A Support Team Member will contact you as soon as possible with helpful information.

 

 

Parent's Information ( * = required field )

 

ATTENTION: In order to properly and securely process your request, the information you provide below must match our official Student Information System records. If your or your child's personal information has changed recently, please contact your child's NPSB school to update your information before you submit your request for technical support.

 

* First Name:

 

* Last Name:

 

* Street Address:

 

Apt. # (if applicable):

 

* City:

 

* State:

 

* Zip Code:

 

* Primary Phone Number:

 

Alternate Phone Number:

 

* All NPSB PCC & GAGGLE Username(s) / E-mail Address(es)

Please separate each with a comma and a space (Ex: user.##@npsb.org, user.##@npsb.org, user.##@npsb.org)

 

 

* Personal E-mail Address:

 

* Student(s) Information

 

Please enter the following information, in the format shown, for each of your children who are enrolled in NPSB schools:

1. PCC & GAGGLE Username / E-mail Address, Firstname Lastname, Student ID Number, Student Date of Birth (mm/dd/yyyy), School Name, Grade
2. PCC & GAGGLE Username / E-mail Address, Firstname Lastname, Student ID Number, Student Date of Birth (mm/dd/yyyy), School Name, Grade

 

 

* TYPE OF TECHNICAL ISSUE

 

* I NEED HELP WITH:

NPSB Parent Command Center (PCC)

GAGGLE E-mail Service

Both

 

* Please CHECK any of the following that best describe your issue.

I have not received my account information.
I misplaced my account information.
The system asked me to reset my password. I changed it and now I can't login with the password that I created.
While logged into the system I reset my password and the new password is not working.
I used the Forgot Password? Feature on the PCC and do not know how to retreive my temporary password.
This happened on my first login attempt.
I have been able to successfully login until now.
Username and/or Password Not Working.
Other (please describe below)

 

DESCRIPTION & DETAILS

Please provide any information that will help us troubleshoot your issue.

Explain what your are experiencing and any error messages you are receiving.

Please provide a detailed and specific description.

 

 

* SECURITY AGREEMENT

 

By checking this box, I agree to the following terms:

1. The information I am submitting is true and valid.

2. Any information obtained from the NPSB Parent Command Center will be used for school purposes only, is confidential and shall be treated as such.

3. NPSB Parent Command Center student information shall not be left displayed on unattended computer monitors.

4. Any printed information from the system shall not be left in non-secure areas.

5. All printed copies that have no further value shall be shredded and NOT placed in any trash receptacle

 


 

OR


If you click "Submit My Technical Support Request" and nothing happens, scroll up to read any error messages that have appeared. They will tell you which fields need attention in order to successfully submit your request.